Customer support that knows when AI should answer — and when your team should step in.
FirstReply turns your support widget into a smart assistant that combines AI automation with human agents. See exactly how many replies AI handles, how many your team sends, and where you save time.
AI replies (all workspaces)
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Human replies
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Workspaces tracked
50+
FirstReply Assistant
AI + Human hybrid support
Tracking every AI and human reply in real-time.
Live usage across all workspaces
Every message sent through FirstReply is tracked by source — AI or human. No guessing, just clear numbers you can share with your team.
AI conversations handled
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Messages your team didn't have to type.
Human messages
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When AI is not enough, your agents take over.
Automation ratio
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Share with your team and management to show impact.
Built for teams that want control over AI.
Combine AI speed with human quality. FirstReply makes it obvious who answered what — and why.
AI assistant
Instant answers from your data
Connect your FAQ, product catalog, and policies. AI replies are grounded in your content — not hallucinations.
Human takeover
Seamless escalation
When confidence drops or a rule is triggered, the chat stays open but switches to a real agent. No separate tickets.
Tracking
AI vs human stats per workspace
Track usage globally and for each workspace. Measure automation rate, human load, and response time.
Simple plans for growing teams
Start with a free human-only plan. Add AI when you're ready. Upgrade or downgrade any time, per workspace.
No credit card required for Free plan.
All paid plans include analytics and AI vs human tracking.
Chat Plans (No AI)
Free
€0
30 conversations / month
- • Live chat widget
- • Unlimited manual replies
- • Unlimited agents
Standard
Popular€7.95
100 conversations / month
- • Everything in Free
- • Higher limits
- • Basic automation rules
Pro
€14.95
250 conversations / month
- • Everything in Standard
- • Priority support
- • Brand customization
Chat Plans (AI Included)
AI Starter
€9.95
30 AI conversations
- • AI replies included
- • Fallback to human agents
- • AI vs human analytics per workspace
AI Standard
Best value€17.95
100 AI conversations
- • AI replies included
- • Fallback to human agents
- • AI vs human analytics per workspace
AI Pro
€29.95
250 AI conversations
- • AI replies included
- • Fallback to human agents
- • AI vs human analytics per workspace
AI Unlimited
€49.95
Unlimited AI + manual
- • AI replies included
- • Fallback to human agents
- • AI vs human analytics per workspace